I was always taught that good customer service meant good sales. I believe that is true. As some of you know, we have been looking for a boat. We have been to 5 dealers and made inquires about their boats and why we should but from them. I guess I should really say 6 dealers. The sixth one did not do so well in customer service, in fact, they let me roam around the showroom for 10-15 minutes and no one spoke. How does Performance Marine of Nashville expect to sell any boats? One guy never moved from his desk. Three guys were polishing boats. And, another never moved from behind his counter. I got perturbed and left.
Being the way I am, after I left the store, I called Performance Marine and told them what had happened. The manager apologized. I told him to have a good day and hung up. Thirty minutes later, I got a call from Performance Marine inviting me back to their dealership to look at their boats. I told them that I was pressed for time, I actually was, and that I would come back if I had the time. I was asked back whenever I could. Poor Performance Marine. We found the perfect boat for us and it wasn't at Performance Marine.
The way the economy is, sales people need to go that extra mile when it comes to selling their merchandise. I hope Performance Marine learns this.
PS,
Will we go back and look at Ebbtide boats? I can't say...yet.
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